We offer high quality name brand products that we have chosen to meet the needs of our customers.

Most products carry an extended warranty from the manufacturer.

We warranty most products for 60 days after purchase date.

After 60 days defective products under manufacturer warranty must be returned to that
manufacturer for warranty repair service.

If the merchandise does not meet your expectations or is damaged in shipment please
follow directions below.

RETURNED MERCHANDISE:

Your credit card account or PayPal account will be credited
for the amount of the merchandise if returned within the 60 day return period.

SOME ITEMS CANNOT BE RETURNED:

As stated on the website, all 10 meter radios are not returnable
(see the explanation on 10 meter page).

Also, any CB Radios that have been opened and modified in any way are non returnable.
You can return them directly to the manufacturer for warranty work.

All returned radios are checked for UPC codes and Manufacturing dates.

ITEMS DAMAGED IN TRANSIT:

Examine package for any visual damage. If damage is noticed, request that the driver make
a notation as such.

If damage is concealed, notify us by e-mail at order-desk@truckers-store.com or phone
us at 1-877-476-9171 within 24 hours of receiving the merchandise.

We will be happy to replace an item or issue a credit, whichever you prefer.

We promise to treat you, as a customer, the way we would expect to be treated.

To us that means courteously, promptly and respectfully.

REPLACEMENT OF DAMAGED MERCHANDISE:

We will send out a replacement item as soon we receive the damaged item.
We will pay shipping for replacement of damaged items.

The return shipping address via UPS or US Postal Service depends which warehouse your
product was sent from and we will email you the instructions where to ship your item.

You can email us at order-desk@truckers-store.com or call us at 1-877-9171 with return or
exchange issues.

Thank you for doing business with us.